Paragon Club FAQ

Programme FAQMobile App FAQProgramme T&Cs

How many points can I earn in a day?

Total amount spent on a per day basis –
Premier and Prestige Members:
  • First $100 per day = 5 points
  • Every subsequent $100 on the same day = 1 point


Pinnacle Members:

  • First $100 per day = 15 points
  • Every subsequent $100 on the same day = 3 points

 

For spending at participating enrichment centres (such as Tree Art), Paragon Club points are earned for every block of $500 in nett transaction amount. For example, if the nett transaction amount at Tree Art is $1,200, Premier and Prestige members will be awarded with 6 points (5 points for the first $500 and 1 point for subsequent $500 spent), whereas Pinnacle members will receive 18 points (15 points for the first $500 and 3 points for subsequent $500 spent).

Is there a limit to the number of points I can earn?

Each member may earn up to a maximum of 5,000 base points daily, excluding any bonus points awarded through promotional campaigns.

For example, a Premier Member who has spent $500,000 at participating stores and accumulated 5,000 base points (earning 1 point for every $100 spent) for the day will not earn additional base points from further purchases. However, if there is an ongoing promotion that awards bonus points, the member will still be eligible to receive those promotional bonus points.

Is there a limit to the number of receipts I can submit in a day to earn Paragon Club points?

No, there is no limit to the number of receipts you can submit in a single day.

Can I earn points from all stores in Paragon?

You can earn points at all participating stores except the following:

• Paragon Medical
• Banks/ ATMs
• Money changer
• Atrium vendors who are not mall tenants
• Selected stores who are not participating in the programme

Please refer to the list of participating stores in the Store Directory.

Can I take an image of the receipt using Paragon Club mobile app to earn points?

No, the mobile app does not have the functionality to capture receipt images for point issuance. The image of the receipt will need to be taken at and by the participating stores as part of the point issuance requirement.

Where can I check on the amount of points I have and points that are about to expire?

You can use your Paragon Club mobile app to check on status of the points. You can find this information under “Transaction History” on the mobile app.

How long are my points valid for?

The points you earn have a rolling 9-month expiration period. You will be able to check validity of your points using the Paragon Club mobile app.

For example, if points are issued in October 2019, they will expire nine months later, in July 2020. If points are issued in December 2019, they will expire on September 2020.

How long does it take for my points to be credited?

Points may take up to 14 business days from the date of submission to be credited into your account.

What can I redeem my points for?

All members may redeem points for shopping and dining e-vouchers launched periodically on the mobile app. With effect from 1 January 2022, all members are able to convert points for carpark credits. Once you attain Prestige or Pinnacle tier, you may start converting your points for additional rewards such as Mall e-vouchers.

Can I convert my points to physical paper vouchers?

The points may be converted to e-vouchers instead of physical paper vouchers as the conversion is done at your fingertips within the app for greater convenience.
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