Paragon Club FAQ

You need to attain Prestige or Pinnacle tier to start converting points to Mall e-vouchers. Click on the “Present” icon found at the bottom of the mobile app and tap on the reward of choice to start redemption. Simply enter the number of e-vouchers you wish to redeem and confirm the redemption

You can use your mall e-Voucher at all participating stores except the following:

Simply inform the participating store that you wish to use your redeemed e-vouchers before making payment and present your membership QR code to the store staff. Note that e-vouchers that have been used to offset a transaction will not be refunded nor reversed once submitted.

Mall e-vouchers converted from your points are valid for six months from the date of redemption, unless stated otherwise. You can find the validity of your e-vouchers under “E-wallet” on the mobile app.

All e-vouchers used at participating stores cannot be refunded.

You can find this information under the “Redeemed” and “Expired” tab in your E-Wallet by clicking the “Human” icon on the bottom right of the mobile app.

Tap the ‘Human’ icon at the bottom right of the app, select ‘Carpark Rewards,’ and then click ‘Top Up’ to choose how many points you’d like to convert. Ensure that an active car IU number is added as points converted are non-refundable and cannot be reversed.

Please convert your points to Carpark Rewards Dollars at least 15 minutes before exiting the mall. Please also allow 15 minutes between switching active IUs.

Each point is equivalent to $0.40 worth of Carpark Rewards (CP$). The Carpark Rewards Dollars you redeemed have a rolling 9-month expiry period. You can check the expiring dollars under ‘Carpark Rewards’.

Tap the ‘Human’ icon at the bottom right of the mobile app, select ‘Carpark Rewards’ and click on ‘Manage IU.’ Each member can add up to 3 car IUs, with the active IU being the one with the checkbox ticked on the right.

A reminder that only one IU is allowed to be activated on one account at any single point of time.

Please convert your points to Carpark Rewards Dollars at least 15 minutes before exiting the mall. Please also allow for 15 minutes between switching of active IUs.