Paragon Club FAQ

Please ensure your Paragon Club mobile app is updated to the latest version in the Google Play Store or Apple Store to ensure it functions properly.

Members may terminate their membership via the in-app “Delete Account” function or by contacting us at ParagonClub@straitsproperties.com.sg. Once a membership is deleted, all personal details, points, vouchers, Carpark credits, and transaction history associated with the account are permanently erased and cannot be recovered. Throughout the 6-month lockout period, the associated mobile number will be masked and will not be recognized by the system for new registrations. For transparency and security, the account, along with its status history (for instance, registration date and date of deletion), has been securely stored in an inactive state with encryption, specifically for audit and verification purposes. New membership can only be registered after the 6-month lockout period.

You can visit the Paragon concierge counter on Level 1 for assistance, between 10am to 9:30pm daily, or drop us an email at paragonclub@straitsproperties.com.sg.