Paragon Club – Personal Concierge Service Terms & Conditions

 These Terms and Conditions (“Terms“) govern the provision of the Personal Concierge Service (“Service“) by CPI Paragon Trustee Pte Ltd (as trustee of Paragon Trust), Straits Retail Property Management Services Pte Ltd and/or their respective affiliated entities (collectively, “Paragon“, “we“, “us” or “our“) to eligible Paragon Club members.

By requesting, confirming or using the Service, you acknowledge that you have read, understood and agreed to be bound by these Terms.

1. Eligibility and Availability

• The Service is available exclusively to Pinnacle Members of the Paragon Club in good standing, subject to verification of membership status.

• The Service is provided on a first-come, first-serve availability basis. Paragon makes no guarantee that any particular request can be fulfilled.

2. Booking and Communication

• Requests for the Service must be made via WhatsApp or telephone call to the dedicated mobile number listed in the Paragon Club application (“PGC App“).

• Upon receiving a request, the concierge representative (“Concierge“) will provide an acknowledgement together with a reference to these Terms. Confirmation of the request constitutes acceptance of these Terms.
• All instructions, confirmations and communications relating to the Service will be documented via WhatsApp and/or email, as applicable. Such records shall be deemed accurate and binding.

3. Suite of services

• The Service may include, subject to availability and applicable specific terms:

• Priority assistance for shopping rewards redemptions (subject to separate promotion terms);
• Booking of suites within the Paragon Club Lounge (subject to terms of usage of the respective suites);
• Baggage deposit (subject to existing baggage deposit terms);
• Redemption of tea sets, birthday cakes or other rewards via the PGC App (subject to redemption terms);
• Personal shopping services, including accompanying members within the mall to provide general shopping recommendations, and coordinating with tenants for styling, fitting or delivery;
• Assistance with reservations or appointments with Paragon stores;

• The Concierge’s role is strictly facilitative and administrative only. Paragon does not act as an agent of the member for any legal, financial or contractual purpose unless expressly agreed in writing. Nothing in these Terms shall be construed as creating any agency, partnership or fiduciary relationship between Paragon and the Member or between Paragon and any third party.

4. Service Limitations and Exclusions

• The Service excludes:
• Dining with members;
• Acceptance of tips, gifts or gratuities by the Concierge;
• Child‑minding or caregiving services;
• Carrying of bulky, oversized or overweight items;
• Handling or storage of identification documents, cash, credit/debit cards, or other sensitive personal valuables; and
• Any request that is unlawful, unsafe, unethical, or that may expose the Concierge to risk of injury or liability.
• All services and errands are strictly limited to within the premises of Paragon Shopping Centre, unless expressly agreed otherwise in writing.

5. Third‑Party Services

• Where the Service involves third‑party providers (including delivery platforms or tenants), Paragon’s role is limited to facilitation only.
• All third‑party services are subject to the respective provider’s terms and conditions. Paragon shall not be liable for any act, omission, delay, loss or damage caused by third parties.

6. Member Responsibilities

• Members shall provide accurate, complete and lawful instructions.

• Members are responsible for ensuring that requested services do not infringe any law, regulation, tenant policy or third‑party rights.

• Members shall promptly collect items and comply with any reasonable instructions given by the Concierge.

• Members shall treat Concierge personnel with courtesy and respect. Paragon reserves the right to terminate or suspend the Service in the event of abusive, unreasonable or inappropriate conduct.

• Members acknowledge that the Concierge provides recommendations, suggestions and assistance on an informal and non-professional basis only. Paragon does not warrant the suitability, quality, availability or appropriateness of any goods, services, or arrangements recommended or facilitated.

• Members acknowledge that Paragon does not guarantee the success, outcome, or satisfaction of and request, reservation, appointment or arrangement facilitated through the Service.

• Members agree that the Service is personal to the Member and may not be assigned, transferred or shared with any other third party without the prior written consent of Paragon.

7. Indemnity

• To the fullest extent permitted by law, the member agrees to indemnify, defend and hold harmless Paragon, its affiliates, officers, employees and agents (including Concierge personnel) from and against any and all claims, demands, actions, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• The provision of the Service;
• The member’s instructions, requests or directions;
• Any purchase, reservation, arrangement or third‑party service facilitated on the member’s behalf; and
• Any delays, cancellations, unavailability of goods or services, or missed opportunities beyond its reasonable control.

• This indemnity shall not apply to the extent that a claim arises directly from Paragon’s gross negligence or wilful misconduct.

8. Property Damage and Third‑Party Claims

• The member shall be responsible for, and shall indemnify Paragon against, any loss of or damage to property, or claims by third parties, resulting from acts, omissions, instructions or directions of the member.

• Paragon shall not be liable for loss of or damage to items handled, carried or stored in connection with the Service, save where caused by Paragon’s gross negligence or wilful misconduct.

9. Personal Risk Acknowledgement 

• The member acknowledges that the Service may involve physical movement within the mall, handling of goods, coordination with tenants and other activities.

• To the fullest extent permitted by law, Paragon shall not be liable for any injury, illness, loss or damage suffered by the member arising from the use of the Service, except where caused by Paragon’s gross negligence or wilful misconduct.

10. Limitation of Liability

• To the maximum extent permitted by law, Paragon shall not be liable for any indirect, incidental, consequential or economic loss.

• Paragon’s total aggregate liability in respect of any claim arising out of or in connection with the Service shall not exceed:

• Where a fee is charged for the relevant Service, the amount of fees paid for that Service must be undertaken by the Member. Concierge is unable to facilitate any payment or purchases.

11. Personal Data

• By using the Service, the member consents to the collection, use and disclosure of personal data (including contact information) for the purposes of communication, coordination and provision of the Service, in accordance with Paragon’s privacy policy and the Personal Data Protection Act 2012 of Singapore.

12. Suspension and Termination 

• Paragon reserves the right to refuse, suspend or terminate the Service at any time without liability if:
• The member breaches these Terms;
• The request is unreasonable, unsafe or unlawful; or
• Operational constraints require suspension.

13. Amendments

• Paragon may amend these Terms from time to time. The latest version will be made available via the PGC App. Continued use of the Service constitutes acceptance of the amended Terms.

14. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of Singapore.
• Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Singapore courts.